Terms of service

Terms & Conditions

1. About Us

Infinity Cast 3D is a trading name of InfinityCast Media Ltd, a company registered in England and Wales.

  • Company number: 15152972

  • Registered office:
    12 Sandford Close, Wingate, England, TS28 5FD

  • Contact email: print@infinitycast3d.com

2. These Terms

These Terms & Conditions govern your use of our website and the purchase of products or services from Infinity Cast 3D.

By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

3. Products & Services

We offer:

  • Stock 3D printed products

  • Custom-made 3D printed products

  • 3D printing services, priced on application

All stock designs are produced under valid commercial licences or are original designs.

Due to the nature of 3D printing:

  • Minor surface marks, layer lines, or variations in colour and finish may occur

  • Images are for illustrative purposes only

  • Dimensions may vary slightly due to production tolerances

These characteristics are inherent to the manufacturing process and do not constitute defects.

Colour & Finish Information

We do our very best to ensure the final product matches the photos and videos shown on our website as closely as possible.

However, in some cases, slight colour variations may occur. This can be due to factors outside of our control, such as material availability, manufacturing processes, or print settings required to achieve the best possible result.

If colour accuracy is important to your order, or if you are unsure at all, we strongly recommend contacting us before placing your order. We’ll be happy to confirm the current material options and advise how closely the finished item will match the product imagery.

4. Pricing & Payment

  • All prices are shown in GBP (£)

  • We are not VAT registered, therefore VAT is not charged

  • Payment for website orders is taken at checkout via Shopify’s secure payment system

  • Prices for bespoke or service-based work will be quoted individually and confirmed in writing

We reserve the right to amend prices at any time, but confirmed orders will not be affected.

5. Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order where:

  • There is an error in pricing or product information

  • Materials or production capacity are unavailable

  • Fraud or unauthorised payment is suspected

If an order is cancelled, any payment taken will be refunded in full.

6. Custom & Made-to-Order Items

Custom-made or personalised products are manufactured specifically to customer specifications.

Under the Consumer Contracts Regulations 2013, such items are exempt from the 14-day right to cancel, unless the item is faulty or not as described.

This does not affect your statutory rights.

7. 3D Printing Services

For 3D printing services priced on application:

  • Work will not commence until specifications and pricing are agreed in writing

  • Quoted prices may be subject to change if specifications are altered

  • Lead times are estimates unless otherwise agreed

Ownership and usage rights of printed items will depend on the licence status of supplied models.

8. Delivery

Delivery times are estimates only and may vary depending on product type and production workload.

We are not responsible for delays caused by:

  • Courier or postal services

  • Customs processes

  • Events outside our reasonable control

Risk of loss passes to the customer upon delivery.

9. Returns & Refunds

Our Returns & Refunds Policy is available on a separate page and forms part of these Terms.

10. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Product designs

  • Branding

is the property of InfinityCast Media Ltd, unless otherwise stated.

You may not reproduce, distribute, or exploit any content without prior written permission.

11. Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

To the fullest extent permitted by law, InfinityCast Media Ltd shall not be liable for indirect, incidental, or consequential losses.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.